Questions about a trip, a booking, your account, or something not working right? We read every message and reply fast. The best way to reach us is email — there’s a real person on the other end.
Email info@justshow-up.com and we’ll get back to you, usually within one business day. You can also tap Profile → Share feedback / Get help inside the app to send us a note without leaving ShowUp.
How does booking work? Each piece of your trip — flights, hotel, activities — is booked through our travel partners. See How booking works for the full rundown.
A price looks off, or something didn’t book. Email us with your trip and what you saw and we’ll sort it out. Final prices are always confirmed live at checkout before you pay.
I need to change or cancel a booking. Cancellations and changes follow the booking partner’s policy (shown before you pay). Email us and we’ll help you reach the right place.
To delete your account and data, see Data Deletion, or email info@justshow-up.com with the subject “Delete my data.”
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